Urgent heating & cooling help
Emergency HVAC Service
Loss of heat, cooling or hot water can become urgent, especially during extreme weather or when vulnerable occupants are affected. Call directly so we can understand the equipment, symptom, location and immediate safety concerns. Availability depends on current calls and service area.
✓ TSBC licensed✓ Lower Mainland service✓ Clear options
BOOST SERVICE STANDARDAssess. Explain. Verify.
Complete support
Help for the system you have—and the comfort you want.
Every home and installation is different. We identify the equipment, understand the concern and tailor the work to the actual conditions.
Discuss your system ↗No-cooling calls during extreme heat
✓No-hot-water diagnosis
✓Furnace, boiler and heat-pump lockouts
✓Equipment shutdown and safety guidance
✓Priority scheduling based on conditions
✓Why the details matter
Performance starts before
the system turns on.
Start with immediate safety
Gas odour, smoke, electrical burning, carbon-monoxide alarms and active leaks require the appropriate emergency response before routine service.
The right information gathered
Equipment type, fault code, location and occupants help us assess urgency and prepare.
Clear availability
We explain whether an urgent visit is possible and what safe next steps to take while waiting.
When to call
Changes worth checking.
Small changes in sound, comfort, energy use or operation can be useful early warnings. If anything appears unsafe, turn the equipment off and call.
Call (778) 791-6460The home has no heat during cold weather
Cooling has failed during an extreme-heat event
A boiler, furnace or heat pump repeatedly locks out
The home has no hot water and the equipment will not reset
Equipment shows visible water, smoke, sparking or an unsafe odour
Your service visit
A simple, visible process.
You know what is happening, what has been found and what comes next.
Call and describe the situation
Tell us the city, equipment, fault code, recent behaviour and whether anyone is at immediate risk.
Follow safety guidance
We identify when the gas utility, fire department, electrical emergency help or a shutoff is the correct first step.
Schedule and diagnose
When in scope and available, we arrange service and diagnose the system before repair.
Emergency HVAC Service FAQ
Questions homeowners ask.
These answers provide a useful starting point. Equipment and homes still need individual assessment.
Browse all HVAC questions ↗01Is Boost HVAC available 24/7?+
Boost provides 24/7 emergency support by phone. On-site timing depends on location, weather, current calls and the equipment involved.
02What should I do if I smell gas?+
Leave the area and follow FortisBC emergency guidance. Do not operate switches, create sparks or remain inside to troubleshoot the appliance.
03Is no heat always an emergency?+
Urgency depends on outdoor temperature, occupants, alternative heat and risk of frozen plumbing. Call so the situation can be assessed.
04Should I keep resetting equipment that locks out?+
Repeated resets can hide a developing fault and may be unsafe. Record the error code, stop repeated resetting and arrange qualified diagnosis.
READY TO TALK?
Start with a clear assessment.
Tell us about the system and what you are experiencing.